Relocated from Colorado to South Carolina in Feb. Had cellular phones through AT&T Wireless in Colorado, so they referred me to SunCom (part of the AT&T Wireless network). Set up our cellular phones with them via telephone and agreed to a new one year contract.
The coverage was not good for us, so in late January/early February, I called to see when our plan was up. I was told February 14. I then called and cancelled our phones in late February.
Two weeks ago we received a bill for $400 - $200 early termination fee for both phones. I have been in contact with them and have been told different things each time. I was originally told if we didn't cancel on the day the contract was up, it automatically rolled into another year. The supervisor told me it was "a one year contract that automatically rolled into another year" - she said it was always a 2 year contract. My husband spoke with a gentleman who said the contract automatically rolled into another year if you didn't give them 30 days notice.
SunCom did charge us for the 30 days of coverage for our "30 day notice" that we didn't give them (along with the $400 early termination fee). Evidentally SunCom will not let anyone leave them... Regardless. I am tired of big corporations getting by with anything. It's not enough that they made money from me as a good customer. Now they want to punish me because I am exercising my right to use any consumer I choose. This can not continue! Maybe someone should start a class action lawsuit...
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