A&E Factory Service's Shawnterra called from VP Dale Reeder's office this morning in response to my complaint to their office regarding my Kitchenaid Ice Maker. She basically called to say "tough rocks that our service sucks". She merely reiterated that they don't bother to carry the proper parts for repair on their trucks even though their scheduler said they would have them, that a wait for an appointment for repair takes at least a week to get, and that you will invariably need multiple appointments in order to get a repair done at all. Why bother to call if you have nothing relevant to correcting the complaint? When I asked for the VP's name and address, she told me the complaint letter would come to her anyway, so don't bother. Same for the President of this sorry operation. Keep your money, don't buy Lowe's extended warranties and be sure to call someone else if you need real service.
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