We own a Maytag refrigerator that was on recall, so I called Maytag direct to arrange a repair. They set up a date for 5/20/09 between 8:00A.M. And noon for the repair with A&E Factory Service. At noon, no repairman so I called them direct with the number supplied by Maytag. The customer service rep, Catherine said that the serviceman had called to say he was late. Not true. I asked for a supervisor complaint dept, she said she had no none. I asked if she could tell me when the service person was coming, she said she had no idea. Ten minutes later, at 12:17 P.M., the service person did call to say he was running late. (really?). He said he would arrive at 1:15P.M. At 2:00 P.M., I left for work, no service person in sight, no call, no apology, no explanation, still have not heard from them.
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