Ever since I got back with T-Mobile back in Feb they have been trying to SCREW ME left and right, due to my credit I was stuck in their "Flex Pay" department which come to find out is located in Puerto Rico NOT here in the USA. A while back I upgraded to a different device and paid FULL retail price of $498, the Flex pay Dept keeps denying me paying for the phone they stuck it on one of my bills. Anytime I question this they claim I NEVER paid for the phone when I did, each time I have tried providing proof i.E. Conformation numbers etc they REFUSE to take them and "CLAIM" it's a valid charge on my bill, then after repeated attempts to get my $305 and $193 put back in my accounts they make up some story saying they do not refund at all yet they issued me a refund back in April for something I don't know what it is.
Then all of a sudden they're trying to claim I never paid May's bill when I did and have proof of this as well and they're telling me I have to pay the remainder balance for May, Which I WILL NOT do. They also stated to prove I did pay for the phone I have to send a copy of my bank statement and debit cards I used, THIS IS NOT safe and I refused so now they're telling me they won't take the charges off the bill. I feel since they've repeatedly LIED about me paying for the phone that I should have the FULL $498 back which they're refusing to issue me a refund, The regular T-Mobile AKA Post Date Department WILL NOT help me with anything in anyway shape or forum because I am STUCK in the darn flex pay dept which I believe is wrong. NOT 1 person in the flex Pay Dpt speaks English well and they don't understand it at all unlike the Regular T-Mobile that all speak English cus they're located in AMERICA NOT Puerto Rico
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