Complaint / Review
Home Depot
Patio Door Visit Offered Brand Not Sold in the Store

I recently attempted to purchase new patio doors from Home Depot. According to their website and the store, you can select your door and then schedule an appointment for measurements. I was unsure about the door I wanted and was told by their associate to schedule the measurement appointment, and the salesman would come to my home with more samples.

When he came to my home, he informed me he sells and installs a brand that is not sold in the store. If I wanted the one brand that was sold in the store, he could not install it. He did say he was sorry for the mix-up by the sales rep, but the website is incorrect too.