I wanted to replace my wooden front door with a fiberglass door. Although I always deal with Lowes, I went to Home Depot because of their better selection of "in-stock" doors. We chose our door and were told that we would be contacted the next day to set up a measurement time. Two days later we received a call, and the guy came the next week. When he came, we were charged money to remove the trim around the door because we were not told to have it off for the measuring.
I called the store to ask about the fee and was reassured that it would be taken off the installation fee since we were not informed of that requirement. I asked how long the process would take and was told that they had 24 hours to "build" the door once they received the measurements. A week later, when I had not heard from them, I called back.
I was told that there was a note on my account to call, as there was no record of which door we wanted. We went back to the store to show them which door we wanted and requested that they put a rush on the installation, now that it had been 2 weeks since we first started the process. Their contractor was very uncooperative in the scheduling but begrudgingly agreed to come out the next week. When that day came, it was misting rain 30 miles from our house, so he refused to come install, calling it a safety issue. It never rained at our house the entire day.
The install was rescheduled for 2 weeks later, as we were out of town. The morning of the second attempt, someone from the store called and informed us that they had inadvertently sold our door and had no more in stock. I have to say that at this point I was wondering why I was being allowed to fall through the cracks when I was trying to spend $1000. I was offered a different door, but I was not about to 1) accept a door I'd never seen or 2) accept a darker door that would not match my house. I told him that we would be coming to the store to cancel the entire install and get our money back.
Ten minutes later I received another call from the store saying they had located the same door I paid for at a store 1 hour away. I told them if they could install that day, then fine. Thirty minutes later they called back saying that the installer was unable to do that. So we went to the store, canceled the install, got our money back and went to Lowes.
Within 5 hours we had received 3 phone calls from Lowes and an installation date and time, something Home Depot took 2-1/2 weeks to accomplish, and only because I kept calling back to nag them. NEVER AGAIN will I do business with Home Depot, and I am making sure everyone I know is aware of how badly this entire store handled this situation.
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