I lost my phone*called Boost customer service 3-9 to report problem, was transferred numerous times only to be told"It was not their dept" and they would have to transfer me. I was on hold for 1 hour and 15 minutes that day, with no resolution. I was hung up on, when calling back I was put on hold for an addition 37 minutes.
I have contacted company a total of 15 times via e-mail (websight) and through their customer service phone number and was transferred time and time again. I have contacted the bbb and no resolution.
Boost contacted me with their 1/866 number twice and when I called they stated to get my money back I would have to talk to a live representative. When put through to a live rep, I was again told that they did not handle that situation and was once again transferred.
Once again, Boost left me a message to call them on 4/22. When I called, I was transferred to a live representative that finally told me that my account balance was pretty much pissed away and that after a month and a half without resolution, that they did not give refunds. Stay away from this company, do not be lured into the suck zone.
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