I bought a laptop a couple years ago from Best Buy and they convinced me to purchase the Geek Squad warranty for $240. The laptop died within the warranty period and I had to cry to get them to work on it (they said they didn't handle software issues. Turns out the hard drive had died). They finally replaced the hard drive with nothing on it (I had to configure and load everything myself). They also gave me a "new" battery although I had no problem with the previous battery and did not request a new battery. The "new" battery they gave me holds no power what-so-ever! Thank you, Geek Squad of Best Buy, for taking my perfectly good battery and giving me a dead one instead. May you be repaid in kind.
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