Please be careful when you buy IFB products specially at Gurgaon and Kolkata.
Cheats and thugs are appointed as service centres.
I have an executive plus washing machine whose AMC expired last month and it stopped working 2 days after AMC expiry! I have lodged a complaint yesterday an a "engineer" (actually a thug looking chap) turned up today. Within a minute he could make it working. However he said that some parts (including rubber linings and front door need replacement) and will cost me Rs 3200/-. Since I am already fed up with IFB services, I have asked him to go after collecting the visting/service charge. He initially demanded rs 600/- as service charge from my wife, however when I spoke to him over phone, he brought it down to Rs 281/-. After he left, my wife discovered that he DAMAGED the front door (it is no longer closing) as well as the Detergent tray.
He also tried to leave without giving my wife a reciept for the Rs 281/-, but when my wife demanded he gave a reciept (without any name and signature).
Later on I tried to call the chap on the number he called me up (9811140808), however the person said that he never vistited. I called up the service centre number (0124 - 4080531), no one picked up the call.
When I called the call centre and complaint about the whole episode, they advised me to contact one Vikas (09311683942) but that chap also never picked up the phone (I tried 5 times).
Net net they damaged by washing machine (they actually tweaked it back to working condition) as I refused to replace (working) parts worth Rs 3200/-.
I had similar experience with my brother's IFB machine at Kolkata where they cheated him of Rs 10000/- by replacing working parts.
Beware of such experiences and I strongly recommend to avoid IFB specially at Gurgaon and Kolkata and stick to Whirlpool or Samsung or even LG as they have basic service ethics (although poor service levels). IFB services are outsourced to thugs.
My complaint no is 52853963
Contact no 9810731382
Rupam
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