Sir, I purchased Samsung Washing Machine Model No. Wa827anec/xtl on 09.03.2008. On the 8th instant (Yesterday) I called on your Service Centre for replacing the 'water drain hose'. One gentleman from Chennai rang up to my mobile and assured of replacing the same on cost basis by today and that the complaint No. Is 8406966817 of 08.02.2010. But today to my surprise, one Mr. Pavan Kumar called me up from land line No. 04023387223 at 12.40 PM and again enquired about the problem. When I again narrated, he replied that I have to come to the Service Centre and purchase the same and that they would not come. When I said that how that your people from Cheenai told that they would be sending the person today to replace the same, however, on cost basis, how you could say that you would not come. Then he enquired with somebody which I over heard and finally replied that the part would be sent tomarrow the 10th Feb. As stores is closed today. Now I have some points to be clarified by you. 1) Is there is not any co-ordination between two offices of the same company? 2) Is really the spares shop at Hyderabad is closed today the 9th instant at 12.40 PM. (Whether holiday on Tuesday). 3) Why should I pay for the part (the company people call it as accessories) when the replacement is within the warrany period. 4) If so, what is the sanctuity for the warranty card? Sir, I have never experienced such type of reply/serive from a well renowned organisation i.E., samsung. I always believe - 'a good customer service is an unpaid adevertisement '. So, please do justice in this regard. Thanking You, Yours faithfully, VBVLN RAJESWARA RAO
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