Immediately upon setup of the Toshiba laptop upon receipt in July it was obvious the unit was dead, be it the hard drive and/or the lcd and other unkown components. It also seemed to have more wear than represented (refurb). The retail box also looked warn, as if it had been shipped back and forth between other locations previously. So I immediately requested an RMA with Newegg and returned product. I got a email saying my return was received and a refund being processed. Low and behold weeks later the returned product is dumped on my doorstep as a "return" from Newegg of my return. When I call Newegg to find out what's going on, I was read off what seems a skit: "the item we received was not the same item shipped to you from Newegg." When I explained that's impossible, and a nasty as well as false, fabricated conclusion conconcted by Newegg, I was hung up on! Thus I disputed the $480 charge with credit card, and shipped the laptop back again at my expense, and extra $20 put out to do so. Newegg has kept the return this time now going on 3 months, yet fought the chargeback. And keeps fighting the chargeback, while it likely recycles the dead laptop for more laundering of fraudulent sales to us consumers. Because this point (October) I realized I was scammed and googled and found dozens of links advising of the same experience from many, many consumers, including here on usacomplaints.com I see several pages of consumers with a similar experience being scammed by NewEgg.com instead they just sent the item back and now I am stuck with a defective drive *and* I am out the money I spend for it. Is this really how you treat your loyal customers Newegg?
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