I too was suckered by Circuit City's so-called extended warranty. I bought a cell phone and got the 36-month extended warranty. The salesman told me it would cover just about anything, even normal wear and tear. I foolishly believed him and the warranty pamphlet he gave me backed up everything he said. I still have it and it clearly states it covers any malfunction due to normal wear and tear.
Well, I was very careful with that cell phone and even now, a year and a half later, it hardly has a scratch. I can't even ever remember dropping it. But a few days ago the antenna fell off for no reason. I called the 800 number about the warranty and explained the situation. The rep, Stacy, told me that since I've informed them the antenna came off, the phone is now considered broken and my warranty is voided. I couldn't believe the absurdity of that. We went around and around in circles but she wouldn't budge. She said there is absolutely no way the phone will be repaired or replaced; it's considered damaged.
I told her I did not abuse the phone and she said sometimes "abuse" is not intentional, nevertheless it is considered abuse.
I asked for a manager and was told they are not available. Yeah, right! She said a manager would call me within 24 hours but of course no one did. So I'm screwed.
Circuit City will NEVER get another dime of my business. I hope they go bankrupt.
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