Theft by deception is the best way I can describe Dishnetwork's business practices. Over the two years I had an account with them I was repeatedly damaged. Once, they charged my debit card for a bill without my permission, causing six checks to bounce.
When confronted they always lie and say you gave permission, or that there is no record of your call to change or verify service. I had to cut up my debit card and get a new account number to stop them. I always paid by check, and it was in the mail at that time. I was never late either. It took many weeks to get back my money.
Now they have repeatedly charged my credit card that was given to them to start service, without my permission. They charged everyday for a week, taking any available credit and when my payment posted they took it. I didn't know until days later. They won't give information to me, they won't let me talk to anyone with a brain of their own, and they basically take the "to bad" approach. I have never been treated this badly by anyone before.
They make the old MCI and AT&T long distance service look like professionally run businesses committed to the customer. I am disabled and stress makes my situation worse, but I can't just sit back and take this anymore. I want to take them to small claims and ask for treble damages, write legislators, call the TV stations, call the state attorney general, reort to the FCC and anything else I can do as a consumer that has been stolen from.
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