Usacomplaints.com » Electronics and household app. » Complaint / Review: Sears - Cooktop installation kit. #551364

Complaint / Review
Sears
Cooktop installation kit

I'm along the way of getting my home renovated, and bought a Sears induction cooktop. Once they visited do the installation, my company noticed a suggestion within the directions to utilize a 'Granite Counter Package' if adding on marble. We seemed it-up online, and discovered it for $92.08 at Sears Parts Immediate, but there is no explanation of that which was within the package. We talked online with Joyce, who could not provide us anymore info than we'd. We talked having a customer support repetition, who likewise informed us he had no idea that which was within the bundle, but that people clearly require it if adding on marble! I requested to consult with an specialist, who'd undoubtedly know about the installation package, but that's evidently impossible-unless you're paying him to complete the installation. I'd bought the cooktop 2 weeks earlier, no body questioned basically was adding it on marble, and there is nothing about the container to point I required an installation package. They desired to cost me $40 for fast delivery! I acquired them to renounce the delivery price, after some cajoling. The package came, and included one 300ml pipe of Silicon sealant ($5.44 online) and 6 D-supports! You are designed to pick the 2 that best-fit. (Two were currently within the unique cooktop container, and my company stated he could not utilize some of it, anyhow.) With duty, it had been $98.54!!! Therefore, they insisted I buy an unkown package for $100, which proved useless, and included about $10 of item. No surprise no body was prepared to acknowledge that which was within the package!


Offender: Sears

Country: USA   State: New Jersey

Category: Electronics and household app.

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