To whom it might worry:
Our title is Samuran Aykurt, I'm a Verizon client whom lately requested Verizon Fios in September.in the preliminary connection with Verizon Fios I required 3 regular containers.installing of the 3 containers was successful even though evening of installment I recognize I needed another container. I approached Verizon requesting them the procedure of purchasing another container. At that time I talked to Mr. Mohammad. The only real info he supplied in my experience was that I'd result in $5.99 per month for that 4th package. I particularly request the client consultant if any costs utilize apart from that, his reaction was “NO”. Consequently I decided for another container to be mounted. At that time of installment there is no bill or slide of any kind passed in my experience from the specialist. The only real product I obtained in the specialist was the container.
Two billing cycles move and that I observe an excessive cost of $81.37 along side another cost of $19.99 which used to do not comprehend. I contact Verizon also it was told me that I had been billed for the support of the 4th container I'd requested by which I particularly solved with Mr. Mohammad that I'd not be billed for. The client support consultant, Ms Benson stated she couldn't credit the $19.99 cost for that online sites but may credit $83.33 for that specialist installation. I had been pleased with her supporting me. Later, the credit was refused by your office.
Like A client of Verizon, I'm requesting to credit my consideration of $83.33 today. I had been provided bogus details about the costs. Our cause is after I requested particularly if any costs may make an application for the 4th container I had been informed NO. If y our client representative. Offered me using the proper info, I'd not need created a the 4th package. Personally I think I've been robbed by Verizon and seeking for the help preserve me as your client.
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