I sent 1080Ppeople on ebay a check for a Pioneer Kuro television mid October. While the check was being processed by Bank of America, I wrote Gerald Antoine to see what would happen if the TV came broken. After 4 emails I get a call with him cussing me over the phone for using broken too many times in my emails.
Plus, he asks me for my contact details, which I included in all 4 emails. After we got this straightened out, 4 weeks after I sent my check, I receive a TV from UPS freight. The TV comes broken, imagine that. I turn down delivery from UPS and it's sent back to them. I send them the pictures of the TV, he promises a new TV on Monday, this was on Friday.
After waiting until Wednesday that week, I call him to ask him where my next tracking was. He was still trying to get a replacement TV, he never bothered to tell me that on the phone that Friday I told him the TV came broken.
Another week went by, I call everday. I get excuses, it shipped out yesterday, I'm shipping it today. Finally I get fed up and tell them I'm cancelling the order. They send me tracking numbers from some company called AT freight company. No online tracking, just some number to call.
I call AT Freight, they say my TV will be at the local hub by the end of the week. I wait until then and call them. They give me an excuse saying I should have heard from them, they'll call them. I never hear from either of them. I call everyday afterwards for a week and a half, no one answers the phone there.
I call 1080P people (directbuyelectronics), threaten to cancel the order, they get them on the phone and supposedly the TV got lost in transit somehow. I tell this woman, Keena, that I want a TV or my money back in 3 days. It has now been 2 months since I ordered. Keena agrees to send me a refund once they locate the TV. I tell her that's unnacceptable, that's their problem, their freight company.
She does refund me the money after I call for 3 more days daily to get tracking numbers on this refund check. I get the check, deposit it into my checking account. The check comes with a receipt from directbuyelectronics, which is how I know they're related at this point.
For four days I check my account, no problems. On the fifth day I check, I have a negative balance. I call my bank, the check was turned down due to insufficient funds. I tell Gerald Antoine, he accuses me of signing the check. It was turned down, he says, because it wasn't signed by "the owner."
I send them a picture of the check along with an email from the bank VP. I get an email back from them stating that I'm right, and "this should have never happened." "We'll issue a cashiers check ASAP."
That was 2.5 weeks ago. I call them daily, sometimes every half hour. They have a telephone answering service that is offsite they contract. They're never available. I never get my phone calls responded to.
I'm out $4500 currently, plus the stress these people have put on me and the fees I've incurred due to overdrafts and the check bouncing.
I'm still out the money and get no response from these companies. Any help and suggestions would be great on how to deal with these people. I can't loose this much money!
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