8/9 Movers pick my stuff up at 5 pm. They were scheduled for a 9 am o'clock pickup. They ask for cash or check. I argue with them for a while about this, letting them know that I was told I could pay by credit card in writing (original email) and on the phone, and they agree to take my credit card number.
8/16 I call moving company to notify them that I have arrived in Texas and I'd like to know when they will make delivery. The man in charge of my account tells me it will be 7 to 10 days from the day he gets a check. I argue with him telling him that it states on the contract that I have, according to the contract I signed both at the house and the one sent to me over email, the opportunity to pay by credit card. He says my stuff will not be shipped until he gets a check. I reluctantly agree to send him a check overnight by FedEx.
8/17 I call to find out if he has received check, he says he has, and I will have my stuff in 7-10 days. My freight is still in Philadelphia.
8/21 I call and am put on hold numerous times, several times disconnected. I complain that I am going to contact the BBB if I do not receive my freight by the beginning of the week. My freight is still in Philadelphia, he says.
8/27 I call and am put on hold numerous times, several times disconnected. I talk to only Suzanne, as no one else will take my calls. I tell her I'm going to file a complaint. She won't give me her full name. Finally tells me the person in charge of my account is Tommy Chance. I was told someone would call me back. I file complaint with BBB. After I see other dissatisfied customers online, I contemplate filing a class action lawsuit.
8/30 Today I was put on hold by Suzanne for half an hour. I was also hung up on several times. Finally after repeatedly calling back, Suzanne tells me that Tommy has gone to lunch. I asked when I would get my freight. No answer. They refuse to tell me where my freight is. I told her I was going to dedicate my life to making sure they don't get business. I was told that if I filed any more complaints, I would never get my freight. I am also told that I will receive my freight somewhere between September 4 and September 6.
9/5 I called again. Put on hold for half an hour. Tommy finally tells me that it will be a week to ten days. When I explain that was the original estimate on the delivery of my freight, he said that because I didn't live near a big city, it will take longer. I asked why they didn't tell me this, when we made the contract at the beginning, and he said the salesman should have told me. Of course, this is the same guy who told me three weeks ago that I would have my freight in 7 to 10 days. I called:
The Federal Motor Carrier & Safety Administration
Office of Consumer Affairs - Room 600
400 Virginia Avenue Southwest
Washington, DC 20024
888.368.7238
And they told me that there was nothing I could do except to contact an attorney. But they said I could file a complaint. After being on hold for a half hour, I gave up.
9/12 Today I called again, and I was put on hold for half an hour. I called back several times, and Tommy Chance tells me he can have my stuff to Dallas in seven to ten days but that he can't get it to Lubbock any time soon. He tells me my freight is still in Philadelphia. He refuses to talk to me further about the freight and puts me on hold and will not pick the phone back up for half an hour. I give up for the day.
9/24 Called again and was surprisingly put through immediately to Tommy. (This is probably due to the fact that they know I have complained to the DOT) He said he guaranteed I would have my things by next Wednesday or Thursday. I told him I didn't respect his guarantees any longer and that I wanted his statement in writing. He said he would email the statement to me. I said I wanted it in writing. He also promised me a 10% discount.
9/30 Of course, my freight is still in Philadelphia.
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