I ordered a CD by phone August 29 after being told that I would be charged only $6.95 for S & H. The salesman insisted that I accept two more CDs with 30 days to examine them. If I failed to return one of the CDs within 30 days I would be charged $189.95 for the entire set.
The set arrived September 3. My checking account was debited $189.95 September 15. This unexpected debit overdrew my checking account.
I phoned customer service September 15 and was told that my account will be credited the full amount of $189.95 upon receipt of the returned package. I was also told that the bank charges caused by this debit would be paid when I send documentation of charges to customer service.
I returned the entire package priority mail September 15. Video Professor received it September 17 [documented by US Postal Service]
I phoned customer service again September 23 when my account still had not been credited. This time I was told that it would be 21 days before my money would be returned.
At this time I phoned my bank to change my access number and dispute the charge.
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