The following is an actual email corrospondence with the Video prfessor Customer Setrvice Dept.
I called on April 3 to request a RA on excel program. I wanted to preempt the billing for the course. I was told by your CSR that I had through April 10 to do so prior to being billed for it.
Uncomfortable with waiting until the last minute I called on April 4 to again request the RA. I could not get through even though it was much earlier than your closing hours. I therefore emailed the request on April 4.
I was mailed the response below on April 6. When I got my CC statement I was disappointed to see that your company had put the charge through against my instruction on April 4. I returned the requested DVD as per the instruction on April 7.
After waiting 21 business days to reflect a credit to my account I called your customer service number on May 6 to follow up. I was told the first request was put through. Then after being put on hold at the request of your CSR, I was told I had been issued a "priority" credit request that would take 5 business days to go through for the amount of $189.95 (#8340453).
I requested that he rescind the new credit request, so I could pursue a credit card dispute. He told me he couldn't. What liberties your company takes once you have a persons credit card number. We consumers follow your policies when we try your substandard product (40% inoperable), and you do not follow your own refund
policies.
IT IS NOW MAY 17 AND NO REFUND BEEN ISSUED BY YOUR COMPANY. I will be disputing this charge and any accrued interest with my credit card company, and then post this incident report to usacomplaints.com.
BUYER BEWARE, VIDEO PROFESSOR IS A SCAM. You can't get one lesson for just $6.95 shipping and handling.
& Video Professor wrote:
Please place one of the "Excel" lessons in an envelope for return. You may
keep two of the "Excel" lessons. Please be advised that you may keep the
complimentary "Office Integration" lessons and the "Anytime Organizer" CD-ROM.
Please return the lesson to:
Video Professor, Inc.
2590 W. 2nd Avenue
Unit #15
Denver, CO 80219
Your Return Authorization Number is: RK8340453. Please write this number on
the outside of the envelope when mailing the lesson back.
Our records indicate that your account will be refunded one charge of $189.95. Please be advised that Video Professor's normal processing time for refunds is
twenty one business days. Please allow this process to complete to receive your refund.
Our records also indicate that account with Video Professor was inactivated on March 23. Additional shipments will not be sent to you.
For future reference, your number is 15126030.
Thank you,
Video Professo
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