In early October, I ordered tutorial cd's from Video Professor. I received the order well after the expected arrival date. Upon having the cd's in my possession for less than 10 days, 189.95 was withdrawn from my bank account.
I immediately called Video Professor and was told to return the cd's and to provide the return package with a "special code" so that my order would process as soon as it was received to them.
I returned the cd's the same day and called the following month about my refund. I was told by a represenative that my refund would be in my account by Dec 11.
Today is the 11th of December and have been checking my bank account religously. The refund has not been credited to my account and I called the company to find out what happened.
I was told that there was an error, an error that the computer could not fix on it's own and my problem would be handled to those who refund people's money back. However, it would not get process because the office was closed and I would have to wait until Monday morning for the paperwork to process.
I was then told that my refund would be in my account at the earliest, Wednesday, and no later than Friday.
The first time I called video professor in regards of my refund a represenative informed me that their would not be any problems refunding my money because I did everything accordingly. I did everything they told me to do and there is still a delay! I just want what is rightfully owed to me!
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