This really is my criticism about Alltel concerning phoney and/or even altered times & documents of calls and crazy costs:
I Have never possessed a smartphone before, but I was fooled into obtaining one with a experienced salesman at Alltel (thats how they are) who easily handed up the standard telephones and forgot to say that I was entitled to these aswell. He explained I had a need to obtain a new Blackberry phone. They might require that you simply include web for your phone support for that telephone, and further 10 bucks per month, approximately they claim.
I am cash issues within the economy like everyone at this time, therefore after producing the poor choice of having the Rim and never asking the salesman, I start per month with it and choose I-donot use it enough and I would like to eliminate it. I'm committed as well and my spouseis telephone is about the strategy aswell... I'd likewise considered eliminating my support anyhow since our mobile phone bill was greater than every other statement we were spending regular (116.00 per month for 2 telephones, using the rim, it went as much as around 130).
Therefore, on July 13th/14th (I can not remember the precise day), I formally chose to stop my strategy and consider the strike of 200 dollars for that termination charge... Thought it purchase itself in a couple of months. I call-in and undoubtedly they attempt to speak me from it, but I actually do it anyhow (they provide 50 credit for your requirements to spice things up!). Used to donot fall for this. Anyhow, your day I stop it - so far as I understand, the phone ainot gonna work anymore - and so I work out how to clean the storage about the telephone, I get pictures of it, after which change it down, remove the battery, and cover it up in bubblewrap (likely to market it on ebay).
I put it-up on ebay the 15th - bear in mind the telephone is down, battery out, and wrapped-up in bubblewrap, I established it on the desk within our entry-way for quick access after I visit email it - and also the market finishes the 24th of July, purchased and taken care of. I deliver it down not-too lengthy of the while later.
Today, I thought anything was good, but I had been incorrect.
This month (June, the 21st to become precise), I get my statement within the email which is $176.60 (I'd settled the 200 buck currently). I am like, exactly what the heck! I appear about the statement plus they charged me for another month of support. Not just that, however they contain it outlined that I named an cancelled about the 24th of July, not the 13th or 14th! And also the real kicker... Telephone calls outlined being produced from the 14th towards the 24th (many one to two min, greatest one was 7 min) - calls allegedly created as the telephone was DOWN, WRAPPED-UP, AND SITTING IN MY ENTRYWAY FOR ALL TO DETERMINE. They charged me over $100 bucks for eleven times of support that never endured so far as I understood
I called Alltel immediately and undoubtedly their program is lord for them, and there's no method for it to become incorrect... And all thier employees are ideal, they claim there's no means anybody might have screwed with or altered things around. Anyhow, I simply would like to get to some supervisor, however it requires heading through 3 distinct men (Ricardo, Bob, and Rich) to ultimately have one of these do the things they claim they're likely to do, so when I eventually talk to their feminine supervisor, she reduces me along to some 2 minute discussion, claims there's nothing she may do, the machine is correct, of course if I do want to follow my criticism more, I have to visit the alltel site and click the contact info and mail corporate.
At this time I had been so furious I named their prepaid or whichever customer support outlined within the contact info (because there is no corporate e-mail that I really could discover), and experienced another 3 people before I acquired to some man which was truly supportive for me personally (possibly since I went down and described the problem to him most abundant in managed rage and feeling I really could clean to keep ahold of, I actually questioned him to to determine it from my perspective and described it to him twice to be certain he started using it). Anyhow, he set me on-hold for a couple of minutes (good split from being on-hold for everywhere from 20 minute to over around 30 minutes between being transferred on my crazy goose chase) after which returned tome stating he got me a 56 buck credit to my consideration (he'd named his boss around), but thats all he could easily get me for.
All I can do was go and show him when he actually learns of something such as this again he must consider it since it may be the fishiest factor I Have actually noticed! I still need to spend more than 50 dollars for support I never utilized during period I believed my telephone have been ended... And that Iam seriously contemplating eliminating my spouseis telephone together and obtaining them out-of my hair entirely... I am simply scared easily do this, this or anything worse might occur again!
My advice - NEVER< NEVER< NEEEEEVER go through Alltel to get a cell phone! Dont do it, you will regret it!
justin
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