We sent our Ipod in to be fixed, Digi Express installed a battery, and a main board. When we recieved the Ipod the post instructions said to charge Ipod fully and then run the Ipod till it fully discharged. After doing so, the Ipod would not turn on any more. Contacted Digi Express told them the problem, they said return the Ipod to be repaired again. After we sent the Ipod back, we recieved an email stating that there was physical damage to the Ipod and they were voiding the warranty. It would cost another $99.99 to replace the main board again. When we asked what was the physical damage was, they said that we had to of opened the Ipod up and tamper with the insides, breaking parts off. After explaining over and over again that we did not open the Ipod, we did not even know how to open the Ipod, Digi Express still would not honor the warranty. We asked if it was possible to have a faulty part? Is it possible that the technician made a mistake? Digi Express said it was impossible that the parts were faulty, and still would not honor the warranty, claiming that we intentionally tampered with the inside. Now really why would we do such a thing, after spending $177.71 in repairs???
0 comments