Complaint / Review
Best Buy
Empty DVD Box Exchange Refused Until Manager Stepped In

I once tried to exchange a DVD that I had purchased that when I opened up the box, nothing was there. Even though I had the receipt proving that I had purchased the DVD there, they initially refused to exchange it because they thought that I had done it myself. I am a middle age woman, not some young kid. I was offended. I asked to speak to a manager and then I was able to exchange the DVD.