I had a problem with "The Simpsons Season 8" DVD set, and tried to exchange it for a new copy at Fred Meyer's in downtown Puyallup (and yes, I did have my receipt). When I did try to exchange it, I was told at the Photo Electronics department thatn I would have to process the return/exchange at the main desk.
When I tried to do so, they refused to do so because the one that I had was previously opened, and was not allowed to be exchanged. I told the female at the Customer Service desk that there was a problem with discs two through four (one episode would play, then would either lock up or shut off my DVD player); but since they did not have another one to exchange, that I would have to take it to another store and deal with it.
As a former employer of Fred Meyer, I was taught to take care of the customer. This person was not helpful at all (as to where I could exchange this defective piece), and the fact that I had to drive to another store to exchange this item (which was subsiquently defective as well - has the same problem) has let me know that Fred Meyer does not appreciate its customer base. I have not step foot in a Fred Meyer store since then, nor do I plan on entering another Fred Meyer store anytime soon (if at all).
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