For about 3 weeks, I have been trying to transfer my mobile phone number from Metro PCS to another carrier and they have been making it so difficult.
1) They make it a policy NOT to print out your bill at the store nor are supposed to print out anything concerning your bill at the store. I needed to get a copy of my bill and because I have used Metro for over 5 years, I always paid the amount sent to me via the text message and never needed my account number before. The new carrier needed me to complete a request to have the number transferred and needed my account number and the last 4 numbers of my social security #. I got online and tried to print out a bill using an invoice feature that metro supposedly has available for it's customers. When attempting to retrieve the bill, the system COULD NOT VERIFY MY ACCOUNT. So I called the virtually impossible phone tree and finally got someone on the line.
After numerous attempts to get a live person, they told me that I should just a minute because the system was down. I tried back at least 4 times later over a course of HOURS. So finally, I went to the store and asked if I could have a copy of my bill printed. They said they could not print a copy of my bill at the store and that I WOULD HAVE TO GO ONLINE TO RETRIEVE MY BILL! The guy behind the counter was nice enough to print a "receipt" that showed my account number and my address with my name and phone number so that I could have something to show proof of having this number. I was so happy to have something that I could prove my account existed and that I was the user of this account.
2) the second thing that happened was the carrier that I wanted to transfer to told me that Metro had rejected my request because (although I had provided the last 4 of my social) I needed to provide a pin number. The only pin number that I had associated with the account was the only pin number that they always ask for which is a 6 digit security pin. So, I sent the request again hoping to resolve this.
3) the carrier responded back and said that METRO had denied my request yet again because the pin was NOT a 6 digit pin but an 8 digit pin! I was furious! I HAVE NEVER USED AN 8 DIGIT PIN with Metro nor have I ever set up one! So I called the virtually impossible phone tree again and got connected with a live person. I asked to speak with a supervisor. He placed me on hold, told me that he would transfer me to his supervisor and then hung up on me!
That is it! I have decided to take this above their heads and report this to FCC. I wish that I could resolve this matter sooner because by the 21st, they will recycle my phone number. I need this number for business and to keep in contact with my friends and family...
I wish I knew what else to do. This is not a matter of trying to get my way. It is a matter of necessity to have this problem resolved.
0 comments