I paid my phone bill on line at Metro PCS website. My payment never reached the account of service. I than placed a call to the customer service line where I submitted my information again. The agent told me sometimes they have problem with the on line payment system but she assured me that my card would not be charge twice she than said if it was charged to my card twice my account would have a credit which this did not happen. I never followed up until the next payment was due because you want to trust who you are doing business with, I was so sure the payment was there until my son called me asking if I had made the payment. I then called Metro PCS after they gave me such a run around they then gave me the number to bill matrix. I called bill matrix which they found the transactions gave me the confirmation numbers told me to call Metro PCS back and provide them with this information. I was asked if I wanted them to launch an investagation because it had been so long which I replied yes, she then told me it will take 48to72 hours for the investagation to be over and my service would not be suspended dring the investagation which it has not even been 24 hours and they have suspended the service nor do I have my $50.00 dollars. I am the customer at the end of the day they never tried to call bill matrix to resolve this matter I am mad as HELL!
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