I went to a Metro PCS store on 12/24. I asked for a phone to replace the my son's damaged phone. They failed to tell me that a warranty replacement was available and started selling me a new phone.
When I realized a warranty was available I asked them to reverse the transaction they had started, they flat out refused. I kept the merchant copy and the customer copy. I left without the phone. They then submitted a bill to METRO PCS against the phone account. As a result the account has a balance for the amount of the phone number. Because of this balance, they have shut off the account for which service has been paid.
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