I subscribe to Dish Network via AT&T combined billing. I looked at my Jan bill and found I was charged an Early Termination fee from Dish Network on Dec 9th for 250.00. I called Dish and was told that because I changed my programming package, I termed and was now liable for this fee.
This is hogwash. I have never termed, and I still have DISH after over 2 years 6 months and 6 days. I am well over my contract. Per the residential agreement, you may change your programming at any time by notifying DISH, and a fee may apply if you fail to subscribe to one of DISH's basic programming packages. I subscribe to the Top 250, well over basic, and I have for over 2 years. Per their website, the Change of Service Fee is only $5.00, which does not explain what the rep told me about why I was charged the term fee for changing my package.
I am still fighting to get my money, and they have taken away channels plus are increasing their fees on their boxes. I am livid. AT&T will not help even though this is billed under their umbrella. My daughter had a horrible experience with DISH and AT&T when switching to U-Verse: Dish did not shut off for two months, and she called them the day before the U-verse install to confirm the term, but they billed her for two more months. She has yet to get them to send her boxes to send back their equipment, which they will probably send her a bill for. I hate Dish. They are false and nothing but liars.
0 comments