After the 2 years of contract at T Mo bile we decided to look for new carrier since we have existing AT&T service at home we decided to try AT&T for our mobile, N connect is their dealer which usually situated in malls, to make the story short we had our phones for $179 each we took the family plan. The manager at the store advice us not to send teh rebates just in case we change our mind. After 2 weeks one of our relatives called at the landline and ask if our mobile are still working, followed by some co-workers and friends, we ner notic etaht because we hardly recieve calls it so timely that its holiday andapproaching chrsitmass makes phones busy for greetings we all knew taht mobile is one of our lifeline, then after we tried to give it at least a few more days to know what i the real problem if its the phone or the network, a few days of observation we found out that ATT has some none working spots at home compared to our previous carried TMobile. On the 25 day we recieved a billing and there were so many charges which is surprising because the ATT manager advice us that as soon as we received the billing we need to come by and see him to adjust the bill. Since the network is not good for us we decided to return the mobile unit and complain the bill, we end up having a 532 bucks because there were so many hidden charges, i dont know why they are doing this. That is why there is 30 day trial because when you are not satistfied you can return without any charges on your part and if ever there is any it would not be that much, we expect taht we will be charge by the bill and connection fee, which 153 bucks but it end up $532.00, when we try to call CS OF ATT they said taht they own the number and we should have been informed them taht we re going to transfer the no. Why should we have to informed them if we return the phone before 30 days. I dont see the logic, because informing them that we nee dto transfer the no to other network may jeopardize our existing no, and that no is not from ATT we got that from our previosu carrier TMOBILE. I hope somebody could help on my appeal, i am sure there were lots of consumer that been victimized by ATT mobile, let us unite and fight fo rthis ATT SCAMS.
Sincerely
Joann and Robert
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