The G1 (google telephone) from tmobile has serious issues in obtaining mobile or information indicators and tmobile will not provide a return. I had been nervous to obtain the brand new Google telephone and just t mobile provides it to date. I purchased it 11/3 and couldn't wait to use it's data service to get on the internet. Well it did not perform all of the period so when it did it had been slower than the usual 1200 baud modem.
Following A couple times I named t mobile customer support plus they understood less that I did so concerning the telephone. And so I got on the webpage and examined the boards to ensure it had been put up properly but still no chance. I called back later and also the CS team were still unaware. Lastly on 11/20 I required a boss plus they exposed something demand but wouldn't have the ability to return to me for 72 hours.
No body returned in my experience and that I named again on 11/24. I eventually got and 'sophisticated specialist' and he assured me the issue might get mounted and he'd be the final person I had a need to speak with. Well, it didn't get mounted and that I was really frustrated since I had been at the office and that I believed this could be considered a brief phone.incorrect, and also the actions I experienced left me having a packet and he believed I required a replacement and that I must contact at home and have to get a substitute. After I got home I had been ultimately ready to restart the G1 and that I named t mobile again however they declined to deliver an upgraded. I spoke to some Supervisor who stated she'd certainly get my issue solved.
Wrong again therefore the following day I visited Costco plus they offered me an upgraded. The 3G worked a bit better but might usually drop-back to Advantage and obtain so sluggish the websites wouldn't actually weight. I quit a voice-mail for that supervisor and not got a call-back. But I acquired a phone from the regional quantity stating the tissues appeared okay in my own region. I named him on 12/2 and not got a call-back both. So when I acquired to work-there was no cell (or information) support whatsoever.
Then when I named again on 12/4 I had been informed with a boss this could truly be set permanently this time around. She'd get all of the support demands out-right away plus they ought to know anything in 72 hours. What's fascinating is the fact that I've to replicate exactly the same info on each phone. They do not remember my house and function handles plus they do not keep in mind that I get no sign then when they contact my mobile phone there's no solution. Despite the fact that every time I Have advised them to contact my house range.
I acquired a call-back on 12/11 and informed them I still didn't obtain a cell sign (no cafes) at the office and also the cell and information reception was sporadic. Effectively the incorrect the seats were done and fresh types needed to be completed. And, oh incidentally, you'll need to delay 72 hours again.
It was a lot of and that I requested to get a reimbursement but was informed I really could just get $5 from her and that I had a need to keep in touch with a boss. The boss stated no to some reimbursement going back/first month where I Have had no constant support athome with no support at-all at the office. Or easily desired she might stop the support but I'd need to spend the termination charge. I requested to talk to a and he or she explained NO compared to that likewise. The very best she might do was provide her a note and – you thought it – I'd need to delay another 72 hours.
Phoenix and Scottsdale are big areas and there's no justification for lacking support in these places. Our preceding mobile phone company did. Plus, t mobileis own site exhibits the protection in both my house and function places to become exemplary. I measured on that info to tell the truth before choosing to alter to t mobile. Today due to their booth techniques I am locked in to a deal. I've yet to get hold of the FCC to determine if the things they are performing is authorized or not and that I still need to talk to Costco to determine what choices exist.
I really hope others study from my expertise and steer clear of T Mobile. They can't supply the mobile support they guarantee as well as their Customer Support may be the toughest of any mobile phone business I Have experienced or found out about.
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