Before cancelling Cingular/AT&T service, we called them to check if there will be any early termination fee. The agent said no. Only prorated monthly bill.
So we cancel and then get hit by a $200 fee. After hours of calling, the conclusion was that I should have recorded the conversation. So like the companies record calls, the consumer is expected to record calls as well.
Funny thing is, every time I say this now, agents on the call hang up.
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