Complaint for Fly Free in '08 promotion.
In November I switched my T-Mobile plan from a family plan to a Fave 5 Family Plan so I could receive two free airline tickets. T-Mobile was running a promotion if you switched to the family plan you would receive a free voucher for a ticket. I have been speaking with T-Mobile regarding when I would receive the free vouchers since February. I was told I would definitely have them by the end of March and would be able to use them by the middle of April I planned a trip to Vegas thinking I would use the vouchers. Well, I never received the vouchers and had to pay $600 for my tickets. I also had planned a second trip that was cancelled due to not receiving the promised vouchers.
I have been calling repeatedly and have talked with several people. Finally in July I received 1 voucher. Problem is as I have a family plan, I was to receive two vouchers. I spoke with the fulfillment center, TLC, who told me T-Mobile only has me listed to receive one. I had been speaking with TLC since April telling them that I should receive two vouchers never once did they tell me I was only listed to receive one.
I then called T-Mobile on July 10th and explained that I only received one voucher instead of two. I have been calling since on a regular basis. I keep getting told that this has been escalated to their business unit for a month now. I spoke with Matt at the end of July and received a call back from a representative who stated I would have my second voucher by August 11th. I waited until August 13th and called TLC to see if it was sent yet. They show no activity in my account since July 9th. T-Mobile never contacted them regarding my second voucher. I have spoken with Matt, Skylar, and Sam, all who have stated they would send this to their business unit to look into. I spoke with T-Mobile on Wednesday of last week and was suppose to receive a call today. When 5:30 came and I had not heard from them, I called. I spoke with Josh who stated Skylar called and left a message on my phone that they would call back on Thursday. I had my phone with me all day and Sklar never called despite what their notes state. I spoke with Josh today and explained my situation and he told me looking at my account it shows that my situation has not been sent to the business unit and he would do so. I have been lied to since March and have still not gotten the second ticket that is owed to me.
I am now planning my honeymoon and have planned on using these tickets once again. If I do not receive these vouchers, I will be out another $800. I was supposed to receive both vouchers by the end of March and as of August 18th I have yet to receive the second voucher.
I received my second voucher on August 26th and sent in right back overnight signature required. (Just under the wire of the 30 day advance requirement) I explained my situation to TLC and TMobile that I am using these for my honeymoon. I was assured that although the voucher states to put three destinations if I noted what it was for, there would be no problem getting the tickets. I called TLC to check the status of my vouchers today and was told as I didn't provide the required three destinations it has been delayed and someone would get back to me within 60 days. I have waited since March for these vouchers and had I received them at that time I would have been able to request the three destinations. Since it took them til August I have paid for one trip cancelled another and now would like to use them for my honeymoon. I was assured that it wouldn't be a problem but apparently I have been lied to yet again. I don't have 60 days. I have 20 till I am married and need these for my honeymoon as promised. I can't believe it is September and I am still dealing with this issue.
If I am unable to use them for this trip I will not be able to redeem these vouchers which is the only reason I extended my contract.
Dorathesnora
Pawtucket, Rhode Island
U.S.A.
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