Starting 4 months ago - my normal $150 phone bill jumped to $400. When I called 4 different times to customer service, there was no explanation other than going over minutes. I could not understand because I knew that I was not talking more. I am sure customer service for AT&T runs into this a lot. I have paid over a thousand dollars in overage minutes in past 4 months.
I finally figured out yesterday, no thanks to Cingular/AT&T that every time I call my voicemail, Cingular charges me. I am a busy Realtor. I check voicemail 5x a day. This accounts for $250 to $450 a month on my phone bill. Charges for checking voice mail were not part of my agreement.
Does anyone know about a class action lawsuit for deceptive trades and practices against AT & T? Would anyone recommend a different provider that does not charge for checking voice mail?
If AT&T does not stop this new program of charging for checking voicemail, would anyone like to submit something with me to better business bureau? I am really upset. If I can not resolve my $900 bill this month - I might just start a new blog for AT & T unhappy customers.
Oh by the way, everytime you call customer service and wait on hold - you are racking up more overage charges. It happened to me all 4 times that I called.
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