I ordered the bundle services through Verizon with the residential phone, DSL and Directv. Since I have bad credit, I had to pay a $200.00 deposit. Fine, I understood that and did that.
I received a letter from Directv that my service would be official July 11 and I have had the satellite service for about 1 week and then last week got my phone and DSL set up.
We had some heavy rains due to Hurrican Dolly where I live, so I wasn't surprised when I got up this morning to discover my Directv wasn't working. After a few minutes it was back up.
This afternoon around 1:00 my daughter called me at work to tell me that there was a message on our tv stating that we needed to contact customer support. Still thinking that it was an outage, I wasn't concerned.
I called tech support and they didn't show any issues in my area so they referred me to another number. I called that number and was told that we were disconnected for some outstanding bill of $57.44. Having only just started the service, I couldn't imagine what it could be. It had something to do with Verizon.
I then called Verizon who told me that I didn't owe anything yet. So I called the number I was given earlier for Directv and had to go through the entire story again. This time, I was told I had a credit of $. 49 cents.By this time, I was getting very upset and frustrated and finally demanded to talk to a supervisor. She starts to ask me if I've had service with Verizon before or a company called Quest. I have never had service with Verizon and don't even know what Quest is.in the meantime, I'm in the dr's office waiting to get in for an appt. I started calling about 1:00 and by this time, I've been on the phone almost an hour without any resolution.
Then, just as we're getting ready to have a 3 way conference with someone to help me figure this problem out, my cell drops my call. I see the dr., leave and then start calling back.
I then have to go through all of the same routine of giving them my phone number, acct. Number, etc., etc. I explained that I was working with Sharon and my phone disconnected. I was rudely told that they couldn't guarantee that I would get the same person. So I hung up.By this time, it's been over any hour.
I called back and finally was told that since I had ordered the bundle, it was Verizon's responsibility to pay Directv and they had not fulfilled that payment. I told them I had not even received a bill, to which their response was that Directv bills a month in advance. I had never been told this. I was also told that I should have ordered directly through Directv because Verizon doesn't handle the payments properly. Then I was given another number to call to make a payment before they would restore my services.
I callled the payment number and was asked how I would be paying. I said my Visa. She had to ask me 3 times for the number and then after she explained to me that there was a $5.00 processing fee for paying over the phone. I then asked if I could pay over the Internet because I wasn't aware that there would be a phone payment convenience and was not told this in advance. I was told that the payment had already been processed.
I then called Verizon and complained. I was not given an adequate answer from them.
I feel very upset and ripped off and don't where to turn.
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