Last summer when my son went to middle school, we decided to add a line to our family plan and give him a phone for emergencies.
On May 19th we could not find his phone and we suspected the worse. Someone got into his bag in school and stole it. After I called the phone I got music, which immediately aroused our suspicion. We called T-Mobile and suspected the number right away.
Just got my phone bill and and trying to overcome the state of shock.in 3 days some kid raked nearly $400 in charges. Out of which almost $85 in game downloads, almost 80 in music downloads and the rest is text messaging. Now, I gave my son my old phone which I did not realize even had such functionality. Besides, I called earlier in the year and requested to make sure that there were no text messaging and other add-ons. I never use texting and find it annoying when my phone gets spam once in a while.
I called T-Mobile right away, but they say that they are not responsible for charges prior cancellation of the service. Now, I feel I should not be liable for charges incurred by services I never even selected, in fact explicitly requested to block.in fact I checked where the text messages were sent and received from and a largest part of it to and from other T-Mobile phones. Shouldn't they have an alert system in place that will detect clearly unusual behavior, like a sudden extreme usage of features that are not even included in a plan? I am talking about 561 messages sent, 508messages received, 32 Mega Tone and 13 game downloads and all in 4 days?! Hello, T-Mobile, Can You Hear Me?
Even credit cards are not making you liable when you card is stolen, and this company is trying to milk it all the way. So, as long as I pay my bills on time they thank me for being such a loyal customer, but as soon as I fall victim to their inability to protect me from their own weak system they can not do anything???
I've been with T-Mobile for over 6 years and never had anything like this. Unfortunately I renewed my contract till next March, but as soon as it's up, I'm leaving this provider. I used to have AT&T and I'm never going back. I guess T-Mobile just made my black list too.
0 comments