I have tried to contact Cricket Customer Service for over a week and all I get is "all customer services reps are busy with other customers". I don't have the option to hold for the next available operator. I have called early morning until late at night. I even woke up at 1:00am to call and still received the same recording. There is no customer service on any end whether it is for a question on your bill or even technical services.
I decided to pay my bill to avoid the $15 reactivation fee and received a text stating that I should pay my bill. Tired customer service again... Same recording.
It's so frustrating because I have called the authorized cricket dealers and no one can help. "There's nothing I can do" is the response.
There is no link on their website to contact customer service either. I've even tried the corporation office and left a voice mail. Let's see what happens.
Is there a customer service rep or reps that are there or did they ban that department?
Frustrated!
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