Ref: No response from manufacturer Keeping my my product for the last 6 months.
Dear Manager,
I purchased a product from BUY.com on 7/24 with
Order #34486766.
SKU 205007960
SpectronIQ Portable DVD Player - 7" LCD Dual Screen, NTSC/PAL, Remote - PDV-768
This DVD player never worked in the car (which it suppose to) when I tried to play.
I contacted manufacturer (Spectroniq) with in the 3 months warranty period ie in one month after I purchased this, and followed the instructions they like me to do. After contacting 2 months by following their time waste procedures, this manufacturer want me to send the product with my expenditure and issued me the RMA number R9009518.
I sent the product immediately and several customer care representatives acknowleged that they received the Product and told me they are going to repair that and send me back in 1 week.
I never received the product back from this manufacturer. For the last 5 months I contacted this manufacturer several times and spoke with 15 representatives. Every time I used to get only one response I have to wait another two weeks to get that back. Everytime I used to spend 45 minutes of time to get the status of my product. I requested several times atleast to send back my defective one. They dont have any response.
I requested several times to send a copy through either email or postal mail. They used to say they dont have the facility to email or postal mail communication.
Spectroniq customer representatives I spoke with for the last 8 months:
Spoke with Ruth on 8/9
spoke with Jeff on 8/9
spoke with jack on 10/31
spoke with mark and got the return authorization no: R9009518
spoke with Ricky Dawson super visor
spoke with Peter smith Manager
spoke with Terrance 3/19
spoke with Shaun and Joe.
USPS Label/Receipt Number: 0307 0020 0005 5694 4470
Status: Delivered
Your item was delivered at 9:14 AM on November 30 in ROWLAND HEIGHTS, CA 91748.
RMA NO: R9009518
Product No YBG0636038250
MFC Q3 200620661
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