Bought my 15 yr old a new zoon mp3 player for christmas at Best Buy in Williamsville NY for 150.00. That mp3 player was his pride and joy. He never left home without. Well last week he left it on all night like he usually does (listens to it in bed), and it appears to have overheated because there is a dark spot on the screen and some condensation inside. So i took it back to the store expecting to get it replaced, but was told that it looks like it was abused and submerged in liquid so they will not cover it. He couldnt tell me how he knew it was submerged in liquid he just assumed. So i asked for the best buy regional phone number whick he rudely gave to me. This is the best part. I called the number and the lady i talked to (she was very polite) looked it up on her computer and i was told that the gentleman at best buy put it in the system and stated that the mp3 player was left in the rain. Wow. I have no idea were he got that info from because i never said that, and it didnt even rain the night it stopped working. Needless to say the lady informed me that there was nothing i could do. Am i the only one that had a problem with this extra warranty that they talked me in to?
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