We bought our son a Sansa Mp3 player in October for his birthday. We were told by the employee at Best Buy that the 2 year warranty would cover anything, just to bring it in if there was a problem. My son's Mp3 player stopped working, we took it in, waited in line for them to help us like everyone else does.
Finally, the employee took his Mp3 player and turned it on and said that it "appears to be physically damaged" and said to my son you dropped it, my son advised he did not drop it, the employee stated that they would not repair or replace it. So basically we were lied to by a Best Buy Employee about how the warranty worked, we were told that if anything happens to it to bring it in for an exchange.
So here we are with a broken Mp3 player and disgusted that the employee would point the finger at us and basically tell my son he is a liar. What is the purpose of selling a Warranty if Best Buy is not willing to honor??? More money for them and us out the money we paid for both the MP3 player and warranty.
I contacted them and advised that if the situation was not rectified then I would be contacting our local News Jessie Jones King 5 Problem Solver to do an investigation. So now what? Best Buy should be ashamed of themselves, in the economic times they should be trying to keep customers, not screw them.
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