Best Buy charged for merchandise that was not received.initially I contacted customer service shortly after Christmas in Dec of and informed them that an online order (mp3 player) had not been delivered. They reshipped the item so all seemed well when it arrived.
Sometime in mid to late January Best Buy charged my account for the item I did not get (plus 18.00 extra shipping) saying that an email was sent asking if I'd received it. The reason that I had called in the first place was because the item didn't show up so they knew this. Tracking information on the UPS website stated the item (when first shipped) was left on a porch.
I called again and the customer service person looked into this and re-credited my account. The following week another automated / form email asking if I received the shipment. I replied no, but was still charged. This has happened three times and it is now March.
The email I got from Best Buy today stated that they will no longer look into the "case" and will not credit my account for the money they charged on an item with a tracking slip that was not signed.
This is the worst case of customer service I've seen, I've even spoken to a manager and no one seems to be able to override whatever is happening with these stupid emails and no one cares except because when you reply it is a form letter response.
I've sent a letter to the better business bureau, I will re-send another to Best Buy Corporate for Lisa Eriksson who was 'so happy' that they were able to resolve my issue (of course that was in Feb before an automated system charged me again in March).
I've now contacted UPS and will look into how to file a small claim in court because I want my money for that ! @* player that I never got.
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