I was transfered to a new job here in Conway... I got to looking at the cricket service and could see where I could save money (THOUGH I THOUGHT!) The rep told me I could get service anywhere in the green area. Since this phone was going to be used for work 95% of the time, I thought this to be a good deal! I work at a major college and I have to constantly go from place to place on campus. I did not purchase roaming at the time because I had no need for it though I thought!
In certain areas at the college I noticed I would go in to roaming... The automated voice would tell me that I had no roaming minutes and said I could purchase them with a credit card... Anyway I contacted cricket rep where I got my service... I told them I was going into roaming when I was in the cricket area and did not know why... I told her I was dead in the middle of the cricket phone area. Anyway I purchased 100 minutes roaming because my job required me to have a phone and I couldn't miss any calls.in the mean time, I contacted a rep after going through the automated crap and about 3 reps. I was credited for the roaming minutes, so I thought cricket was doing the right thing.
Anyway... As time went on I was receiving so many calls from my work on campus I ran out of the 100 roaming minutes... I called again and told them the story all over again... They told me that I had already been credited once for the roaming minutes and I couldn't be credited again. I told the rep that I wasn't asking for credit... I was asking for what was rightfully mine... I told her I used all my roaming minutes that I was paying an extra $5.00 for a month, when I shouldn't even be in roaming in the first place because I was dead in the middle of the green area!
I finally was connected to a manager who refused to give his name... He told me the same thing! They could not give me credit for their problem... I told him that I am supposed to get service in the green area without going into roaming... He then said that sometimes there are spots in the green area where it goes to a roaming tower and couldn't be helped... I told him that wasn't my problem and they should stand good for it since it didn't show the roaming spots on the calling area map I received when I purchased their service! He told me that it shows it on theirs at their office... I told him that the calling area brochures that they give the customer doesn't show the roaming spots it...
Anyway, he refused to do anything about it even after i threatened to tell all the kids I see on campus about their service... I even threatened to write the editor about this at our local newspaper... He didn't seem to mind! I guess they can do what they want and rip people off!
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