1. I started with Cricket last summer to try and save money. Bottom line, I have lost money when you figure in time and inconvenience. I started with the 60 month package which claims to have 120 min. Of roaming "included". It claims to have nationwide coverage and unlimited nationwide texting.
In six months of service I have yet to automatically receive my roaming minutes at the start of a new billing cycle. I have to call and spend 30 minutes minimum convincing them that *228 is as usless as their company and they simply need to put the roaming minutes I was suppose to get automatically in the new billing cycle, on my account. I have demanded for them to open a ticket specifically with the US technical team in charge of the billing systems. They always say, sure, but never do.
2. My phone goes into roaming when I am in what they plainly advertise as a local service area. Even in my home town where I bought the damn phone!
3. As of about 2 weeks ago, I can not send text message AT ALL when in roaming. This has always worked, always, since day one. My ex wife is also having this problem so its a system wide or at least regional issue. They said what they did while on the phone would fix it, IT DID NOT.
4. Their customer service people are not Americans, at least that is my guess. This one is just a personal gripe.
I want to know what I or WE can do about this company who is not only providing terrible service, but I think they are advertising things that the are plainly not providing.
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