Usacomplaints.com » Electronics and household app. » Complaint / Review: Best Buy - Poor customer service!. #231164

Complaint / Review
Best Buy
Poor customer service!

Don't fall for the gift card scam at bestbuy! Should you purchase a long guarantee and therefore are offered a equipment, you'll need to settle the gift-card should you choose a reimbursement or trade!!! Even if you spend $300 for a long guarantee! You'll not get the same alternative. This is the way we dropped $800 bucks.

Listed here is my story:

May 1 purchased Sony Television open-box 60-inch and 4-year warranty. One-hour after inserting it in, it turns down - named Bestbuy to obtain it fixed. Television worked 24 hours later, ended fix phone. Television done and down through next couple of months. Wouldn't reverse on June 21st. Somebody arrived the June 28th. "Mounted" television, however it turn off alone as technician was leaving. Technician said he had a need to purchase a component, might take 3-5 times. September 5th- named bestbuy to discover about component. "Robin" explained provide television directly into bestbuy for alternative. My partner repeated back again to her what she stated and he or she established yes take it into the shop to get a alternative and stated all of the shop needs to do is contact and obtain agreement. My partner packed up the 60-inch television and delivered everything the best way to bestbuy to complete what Robin said. Supervisor James Gardner selected the alternative television, introduced it-up towards the exit doorway, and stated he had a need to contact to obtain agreement. He'd an associate contact to obtain agreement. They said there's no agreement. My partner named the in-home-repair quantity on his mobile phone to discover what just occurred. Robin wasn't there, talked to another woman. Woman asked to talk to supervisor. My partner passed his mobile phone towards the store-manager James Gardner. The supervisor visited a large part to speak on my spouseis mobile phone for five minutes. Returned and stated there's no agreement, really snooty and rude. Agreed to place area of the reimbursement on the giftcard. Really discouraged, my spouse approved the gift-card to get a portion of what we taken care of it. We now have no television, something special card that cant get us a tv with no need to actually store at-best buy again. - Talked to somebody at in-home-repair, they stated they didn't observe something about my spouse speaking with Robin. Requested to talk to boss.instantly requested boss about records on discussion with Robin. Boss established they DID actually have report of it but refused that she gave agreement. Voiced to in a patronizing tone and informed us we are able to get get another Television. On 7/5/07 I called customer relations to complain. "Jane" instantly had a rude tone. I calmly informed her my condition. After I was completed she started talking in a rude tone. She stated they did us a benefit and created an exclusion by permitting people to come back it. I informed her they offered us a partial retailer credit to get a orange Television we purchased 3 months before by having an warranty, that will be not producing an exclusion at all. She started increasing her speech with me and that I requested to talk to her boss. She set me on-hold for five units and also the boss Debbie stated she's selecting to complete nothing for all of US but doc that I named. I questioned who otherwise I will talk to. She stated she's the greatest individual they're likely to let me talk to. It finished there.

We will have NO tv, something special card that don't purchase a equivalent tv, and a costly four-year guarantee for nothing.


Offender: Best Buy

Country: USA

Category: Electronics and household app.

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