About 3 months ago I purchased a Logitech headset from the nearby Radio Shack. I was sure to get the "Radio Shack Service Guarantee and Warranty." Which added $10 more dollars to my final cost of around $40 dollars.
They worked fine until about 4 days ago, when I hopped on my usual Battlefield 2 voice chat server and no one could hear me. I inspected my connections and realized the outer wire had pulled back off of the plug, exposing the wire inside.
I took my headset back to Radio Shack expecting a swift in and out, reassured that I had purchased the "insurance." And after showing it to a C.S.R. He decided he needed to call it in.
After doing so he told me that Radio Shack couldn't cover the loss because the wire had been exposed. I was in shock, the first time I bought the stupid insurance and I was still getting screwed. I told him he WAS going to replace it and he then told me to talk to the Customer "Service" Representative that was on the phone. I took the phone hastily and he repeatedly told me that I should read the "Service Plan Manual." And that it wouldn't be covered, because of —Unusual Wear and Tear—
Tell me this? When using a headset what is the most COMMONLY moving, swaying, part of the headset? When your finished listening to music and you want to watch a DVD with your wife... What needs unplugged so you can plug your speakers in... Ahhh thats right, cord and wire.
But the best part is, the "Service Plan Manual", basically tells you that if ANYTHING happened to the product they are not liable.
And at www.radioshack.com it states:
"Except in California, RadioShack makes no additional warranties of any kind, express or implied, for any product manufactured by a party other than RadioShack that comes with at least a 90-day warranty from the manufacturer"
Being that I bought a Logitech headset WHAT did I pay for? And why wasn't I told this in the store? Before or after?
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