This is most all of my correspondence from today to the beginning back in September.
I have removed my email address and home address.
To: [email protected] [email protected]
CC: [email protected]
Date: Nov 28 10:06 AM
Subject: BBB Complaint Tracking Number: FA66C-00DEF-A141A-E95A1-BC30F-5EA06-B3
I received notice that my check was in the mail. That notice was sent
to me October 23 and said I'd have the check in 10 to 14 days. To date, I have not received the check.
Today I faxed the person who sent the notice, and cc'd the BBB of Metro D.C. At (202) 393-1198 because the InPhonic contact cc'd them on
the notice.
Thank you,
Karen
On 9/22/06, [email protected] wrote:
Better Business Bureau of Washington DC & Eastern PA
Complaint Tracking Number: FA66C-00DEF-A141A-E95A1-BC30F-5EA06-B3
Re: Karen and InPhonic Inc
Thank you for completing the BBB Complaint Form. Your online complaint has been submitted and we will begin processing it. This process involves contacting the company for a response. When we receive a response we will provide you with a copy. At that time, should you wish to amend or provide additional information relating to the complaint you can do so.
Unless you have heard from us otherwise, please allow 30 days from the date of notification, before inquiring about the status of the complaint. Please know that due to the large volume of complaint activity facilitated by the Bureau, we appreciate your adherence to the 30 day time frame. If the company contacts you directly about your complaint or resolves the matter, please let us know either by email ([email protected]) or by phone (202) 393-8000, so that we can keep the information current and take timely action in processing the complaint.
Thank you for allowing the Better Business Bureau to be of service.
Please keep this email for your records.
09/27 09:56 am
To: [email protected]
Cc:
[email protected], [email protected], [email protected], customer. Service@cs. Rebatestatus.com
Subject: Service
I attached photocopies of everything I sent in, including the envelope addressed to the rebate center.
(See attached file: UPCbarcode. Pdf) (See attached file: $50WirelessDeviceRebateForm. Pdf) (See attached file: 2ndCingularBill. Pdf) (See attached file: 3rdCingularBill. Pdf) (See attached file: envelope. Bmp) (See attached file: SalesReceipt. Pdf)
When I search for the results of my rebate submission, here's what I get - every time:.
Search Results:
Results: Claim Not Found
If you used Claim ID to search for your rebate status please return to the previous screen and use your Name and Address to search for your rebate status.
We were unable to locate any matches in our system based on the information that you entered. It normally takes 30 days for your claim to post to our system; however we have recently experienced some technical delays updating this website. Please allow 3-4 weeks for us to update the status of your claim. If you have been asked to resubmit any information to an Arizona address, please send it to the following address:
Rebate Processing Center
PO Box 100550
White Bear Lake, MN 55110-0550
We are committed to paying all properly submitted rebates and apologize for any inconvenience this may cause. Please check back in 3-4 weeks for an updated status.
If you have any question or concerns please
Guess what? I don't want to wait another 3-4 weeks to see the status of my claim.
Here is the history of my request for service and the request
Dear Karen,
Thank you for contacting our customer relations department.
We kindly request you to contact our Rebate Department at 1-866-274-8573 or you can also e-mail at [email protected] regarding your rebate issues.
However we sincerely apologize for the inconvenience.
We are always happy to serve you.
Sincerely,
Andre Richter
Customer Relations Department
Original Message
From: Rebate Ops ([email protected])
Sent: Sep 26 5:33: 22 PM
Subject: RE: Service (#8675-55744634-2995)
We apologize for the timeframe is taking to process your rebates. We ask for your continued patience while we work diligently to complete this process. Please visit our website, www.cellphonerebates.com for an updated status. If you have more questions please call 1.866.274.8573
Sincerely,
Rebate Operations Department
Original Message
From: Karen
Sent: Sep 25 6:07: 25 PM
Subject: Service
Re: My Wireless Phone Order (#8675-55732395-8775)
So I have to strictly adhere to the rebate requirements, including sending
it in during the short window of opportunity, and then when I go to track my
rebate, you can just not show any details, say it doesn't even exist in your
system, and I'm supposed to just "hang on"?
Tell me where to find the tracking numbers you need and I'll email them.
Thank you,
Karen
On 9/25/06, Rebate Ops wrote:
Dear Karen,
We are not denied your rebate we just ask that you allow more time for the
rebate to be keyed into the system. Please email the tracking numbers for
our records as well. Once the rebates are keyed into the system they will be
processed. If they are not keyed in we will use your tracking number as
proof and we will process the rebates without them being in the system.
Sincerely,
RM
Rebate Operations Department
00 WEB ROUTING QUEUE to me
More options Sep 23 (2 days ago)
Dear Karen,
Thank you for contacting our customer relations department.
We have escalated your issue regarding rebates to the Finance Rebate
department. Please allow 3 business days for the issue to be investigated.
You will receive an e-mail from our Finance Rebate department providing a
resolution of the rebate dispute.
However we sincerely apologize for the inconvenience.
Please feel free to contact us again if you need further assistance.
Sincerely,
Andre Richter
Customer Relations Department
Original Message
From: Karen
Sent: Sep 23 7:18: 40 AM
Subject: Customer Service
Here's a quote on my order summary:
If you have already submitted your mail-in rebate claim (s) in accordance
with the instructions on your original form to the Phoenix, AZ address,
there will be no interruption processing your claim.
Here's my order summary:
Order Summary
Please be advised that any processed changes are reflected on this page
and
included in your Final Sales Receipt below.
Equipment & Services
Motorola RAZR V3
Black
Cingular Nation FamilyTalk 550 w / Rollover (Includes 2 Lines) - 2YR
Terms
& Conditions
Mobile Number:
* *
Motorola RAZR V3 Pink (Camera
Phone)
Cingular Nation FamilyTalk 550 w / Rollover (Includes 2 Lines) - 2YR
Terms
& Conditions
Mobile Number:
* *
Shipping Address
LAFAYETTE, IN 47905
Billing Address
LAFAYETTE, IN 47905
Sales Receipt Motorola RAZR V3 Black Sales
Receipt
http://rebates. Whereismyorder.com/WIMOReportsStorage/DynamicStorage/522NMWQNJUHI/10095517-0-2. PDF
Motorola
RAZR V3 Pink (Camera Phone) Sales
Receipt
http://rebates. Whereismyorder.com/WIMOReportsStorage/DynamicStorage/522NMWQNJUHI/10095518-0-2. PDF
Rebates $50 Wireless Device Mail-in
Rebate
http://rebates. Whereismyorder.com/WIMOReportsStorage/DynamicStorage/521LQIHRLNPG/10095517-800650-4. PDF
$80
Loyalty Mail-in
Rebate
http://rebates. Whereismyorder.com/WIMOReportsStorage/DynamicStorage/521LQIHRLNPG/10095517-800247-4. PDF
$50
Wireless Device Mail-in
Rebate
http://rebates. Whereismyorder.com/WIMOReportsStorage/DynamicStorage/521LQIHRLNPG/10095518-800650-4. PDF
$80
Loyalty Mail-in
Rebate
http://rebates. Whereismyorder.com/WIMOReportsStorage/DynamicStorage/521LQIHRLNPG/10095518-800247-4. PDF
If you have already submitted your mail-in rebate claim (s) in accordance
with the instructions on your original form to the Phoenix, AZ address,
there will be no interruption processing your claim.
*
On 9/22/06, Karen wrote:
Greetings,
I submitted a rebate, on time and with all the necessary paperwork. As
you'll see below, the address on the rebate form has apparently changed,
and
now there is no record of my rebate (in spite of the fact that certified
mail receipt says it was received - at the rebate center on the rebate
form).
I've contacted the BBB. I'll be as squeaky as I need to be to get the
rebates I earned. Just let me know when they are in the mail - I have
two
$50 rebates, from order number 414714169. And yeah, I sent in one
rebate
form for each order. On time. I have photocopies of everything. Just
ask
if you need any of it.
Below is the correspondence so far with your customer service via email.
Karen
On 9/22/06, Karen wrote:
Your complaint has been submitted and has been assigned tracking
number
FA66C-00DEF-A141A-E95A1-BC30F-5EA06-B3 An email will arrive
shortly
confirming your complaint.
We suggest you print a copy of this page for your records
On 9/22/06, Karen wrote:
Guess what? My completed rebate form, mailed to the location listed
on the rebate form, must be postmarked within 120 days of the
activation
date, which has passed. So sending you all that information again,
to a
different place, won't satisfy the agreement, will it?
Karen
On 9/22/06, Karen wrote:
I sent my claim to the address on the FORM that came with the
phone
I bought:
Department 72988
Wireless Device Rebate
PO Box 52900
Phoenix, AZ 85072
Are you telling me you moved the rebate center, and now my rebate
that was sent in on time and at the address indicated, is not
anywhere to be found? Are you kidding me?
Karen
On 9/22/06, WhereIsMyOrder.com Cingular Rebate Issues
[email protected] wrote:
Dear Karen,
Thank you for your inquiry.
Currently, we do not show a record of your rebate submission.
Can you please advise when your claim information was mailed and
to what address?
Please note we recently turned-up a new rebate processing
center. If you are still within your submission timeframe, you
may resend
your claim information to the following address
Rebate Processing Center
PO Box 100550
White Bear Lake, MN 55110-0550
We apologize for the inconvenience. Should you need further
assistance in the interim, please feel free to contact us.
Sincerely,
CA
Rebate Operations Department
— Original Message
From: Karen
Sent: Sep 21 7:38: 38 PM
Subject: Cingular Dual GSM: Rebates-What is the status of my
rebate?
E-mail Address:
Order Number: 414714169
Home Phone:
Topic: Rebates
Subtopic: What is the status of my rebate?
Comment: Where is my rebate?
Karen
Lafayette, Indiana
U.S.A.
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