I have purchased 2 Motorola RAZR V3 phone from A1 Wireless on Nov 13. Date of activation was Nov 13. With the purchase there was a offer for 2 rebates of $100.00 & 2 rebates of $150.00. (In Phonic T-Mobile Mail in rebate)
The rebate offer details was as follows - Rebate form to be submitted 60 days after the activation & within 120 days after the activation. The rebate check will be receive within 150 of activation date or 10 weeks after receipt of the rebate form, whichever is later.
I have mailed the rebate form on Jan 24. The rebates were uploaded in the website www.cellphonerebates.com on feb 24 (one month delay). The website was displaying all of my 4 rebates amounting to $500.00
As per their offer, i should receive the check before 14th April (150 days from activation date i.E., from nov 15) or before Jun 2 (10 weeks from receipt of the rebate form i.E., from Feb 2) whichever is later. So the last date I should receive the check is Jun 2.
Since June I called them several times, everytime the reply was that the rebate is being processed. I have also contacted their customer service (Daniel, Jeremy, Ryan) through e-mail in June. They have also replied the same. Its under process.
One very fine day in July when i logged into the website "cellphonerebates.com" it shows that all the rebates are reprocessed again. The website just display there are 4 rebate submission. (with no description). The address of the processing changes to
PO Box 100550
White Bear Lake, MN 55110-0550
and the contact no to (866) 607-9877.
The website suggests to check the status after 3-4 weeks. The customer service phone no conatins the same recorded message.
In oct the web site shows 3 rebates details as follows
(i) $100.00 (check for $100.00 mailed on Oct 4)- I have received the check.
(ii) $100.00 (under Process)
(iii) $150.00 (under process - Rebate process shows just $50.00)
There was no whereabout of my 4th rebates for $150.00
On oct 27 when i talked with the customer service associate, he advised me that there is just 3 rebates of total $250.00 (out of which $100.00, I have already received)
He has noted my request to check the rebate form & advised me to call back with in 2 weeks. I really dont what will happen to my rebates.
I am really surprised that how the 3 big companies - T Mobiles, In Phonic & A1 Wireless are cheating the people so openly & there is nothing we can do???
Can anyone suggest me any way to get back my rebates.
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