I purchased a treo 650 from InPhonic, Inc. An online seller at YouNeverCall.com. At the time of purchase there were two rebates offered, one for $50 and the other for $150. CPG, Inc. Is the fulfillment company for these rebates.
The rebates required documentation showing 6 months of service before submission. The rebate offer stated that I should expect my rebate payment within 10-12 weeks of submission. I sent by certified mail my documentation on January 19. On April 14 I recieved an e-mail acknowledging approval of the rebates and promising to mail the check within 3 weeks and an e-mail the day they would be mailed.
On May 12 I had not yet recieved my rebate, so I contacted CPG by e-mail, they replied with further aknowledgment of my rebates and claiming they were entered on 02/13/06 and 02/16/06 and stating that I should allow 10-12 weeks from those dates.
I replied:
"Great, 12 weeks from 2/16/06 is 5/11/06 therefore you are overdue on both counts by your own records, please overnight the checks to me immediately."
Today is May 23rd and I still have not recieved my rebate checks. I called the number and the electronic system says that the rebates have been paid, though I have not recieved an e-mail stating they were sent.
I filed a Better Business Bureau complaint against CPG and after reading their explanation of how fulfillment companies always get complaints but blame the client (InPhonic in this case) for not funding them, I will now file another complaint against InPhonic.
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