I purchased 3 additional satellite receivers from
directv (phone center) on August 7. I discussed
with the phone agent the purchase price for the
receivers, delivery fees, and tax for a total of $560.
I paid with my debit / credit card. I received my
receivers when the equipment was installed. 2 months
later, I noticed when reviewing my bill that there
were charges for 2 "leased receivers". Figuring this
was an obvious error, I called directv only to be told
repeatedly that I leased the equipment. When I asked
how I was informed it was leased, they conceded I was
never told, but said I should accept that they lied to
me and somehow feel they got away with it. They said,
if I shut off my service and don't return my boxes,
they will charge me an additional $700.
I am further told that if I want to own the boxes I
already bought and paid for, it will cost me an additional $1047. They have forced me into this lease unbeknownce to me. This is outright theivery. I own all of my other equipment, but they claim somehow this transaction is different and they are
quite smug about how they cheated me. I told them they can't just change the contract terms without my knowledge or consent.
In my eyes, it is no different than deciding later to charge me more. They lie like crazy with total impunity. Someone has to stop these people!!! This company has made a habit of lying to me on several occasions. They are rude when I call and offer me no dignity whatsoever. Resolution Sought: They need to put me in the position I was in before they lied to me.
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