I bought an amusement centre (4-piece wall-unit) from Raymour & Flanigan for shipping on 7/3/06. I had been called before to verify a shipping screen of 1pm-4pm. At 4pm on 7/3/06, still no delivery - so I called the Oakland, NJ customer service centre. The client support representative stated these tried to find the vehicle - the end in front of me likewise called where their furniture was questioning - and I would be called by her back. At 5pm, I'dnot obtained my furniture, or a phone, and so I called back. Exactly the same repetition stated these were at end 6 and that I was end 8 - so that they ought to be thereby 6:00pm. She also stated she was crediting me back the shipping cost (that we haven't yet obtained - and am not keeping my breathing for). Since I hadnot obtained the furniture I named again. The client support representative stated the vehicle was "absolutely" onto the method of it and really should be there inside the time. The vehicle, at 8:30 LASTLY turned up - plus one of the piers for that device was DAMAGED. I instantly named the client service-center again plus they stated they'd request an exchange on 7/8/06. I said good. The deliverymen quit both audio piers, Television stand, and also the still-packed link/ledge which may be mounted from the trade group on 7/8/06. That evening, my sweetheart and that I determined that people must start the link/rack deal to ensure there is no harm to these items - works out, the ledge had a large gouge within the entrance and also missed equipment. The client service-center had been shut for that evening, and was likewise shut 24 hours later (July 4), and so I named very first thing about the day of 7/5/06. I told the client support representative the problem and he or she stated they might also provide an exchange link/ledge in my experience using the new audio pier on 7/8/06. I had been pleased with that. A person support representative named me on 7/7/06 to confirm delivery on the 8th, and I specifically asked whether the bridge/shelf were being exchanged along with the audio pier and he or she said YES. However, on 7/8/06, the delivery team showed up with only the audio pier - no bridge/shelf replacement. I instantly named the client service-center, and also the repetition stated that they'd me along to get a specialist in the future repair the link/ledge. I discussed that which was not what I'd decided to and established currently, and it did not have a specialist to determine that there is no method to repair the gouge within the timber, to which she responded that she 'couldn't consider my term for this'. I insisted that I needed THE BRAND NEW furniture that I taken care of, NOT 'set' furniture. She stated that I'd organized for support and continued about their plan no change on these items - that was not accurate. After much, much fighting - I informed her that I needed the deliverymen to take-all the items back and that I needed a return. She explained she might do the trade on 7/11 and called back, with no specialist confirming the harm. I informed her I NOT took off a later date of function, plus they had a need to provide after 6pm. She stated they mightnot do this - and so I informed her that I needed the deliverymen to take-all the furniture back. She explained she talked towards the Shipping Director, and named me again, plus they might organize a Unique Shipping for me personally after 6pm, on 7/11. I said good. About 2 hours later, another repetition named me to verify the shipping screen on 7/11 between 6pm and 9pm. Good. On 7/10/06 I obtained a phone to verify shipping on - 5pm. I stated, NO - this isn't that which was decided to AND established! The support representative stated they definitely couldn't provide after 6pm and there have been no records within the program concerning the unique shipping. I contended together with her, after which later spoken towards the Customer Support Supervisor, SIERRA, who explained that no such unique delivery agreement have been created (ostensibly contacting me a liar) and was there another period I really could consider shipping. I mentioned I had been absolutely wait and NOT getting a later date from function to sit down for them. All, and a great deal of fighting later was that they can attempt to make me the very first shipping end on 7/15/06 using the alternative items. They'll contact 2 times in advance to verify the shipping window - as I required, that weam currently betting won't be morning hours. Main point here, the customer support of The Corporation is only going to LAY, REST, LAY to obtain you off the telephone. They do not record something within their program, which means you need to go with everybody you talk through the entire tale to. The only real cause I actually decided to have a next opportunity on shipping was since on the basis of the mess of the folks I've voiced to, and also the complete disregard for client satisfaction, I really could just suppose when they DID consider the furniture back, I'd NEVER get my cash back out of this Organization. Don't buy from raymour and flanigan - it's not worth the full time, power, or disappointment (and of course the money taken care of poor product).
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