Scam Alert! My husband and I were one month behind on our bill, on Aug. 4th, we recieved a statement showing that a payment had just been made, and that our account was one payment behind. That same day, dish network took an unauthorized $500 out of our Account!!!
We had just spoken to a customer service rep about getting our account caught up and she DID NOT mention anything about sending any equipment back, or, any other charges.
When we called dish network, they extorted a $25 reconnect fee saying if we paid it and our last payment that our money would be returned THAT DAY, IT WAS NOT!!!
We have been hung up on, put on hold and ignored for 20 min., and lied to repeatedly. When we said we were not aware of the return pollicy, they said it was in our contract, but it was not in any contract we had on file, they said to go view it online at dishnetwork.com. I don't have internet, I am borrowing a family member's computer to make this report, how am I supposed to know what is on a contract that I don't have, and do not have easy access to?
Our Bank rep. Said that they do this all the time and that most people NEVER get their money back! Beware!!! They will rob you blind!!
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